Below are answers to some commonly asked questions about our prints. If we have not been able to answer your question(s), we welcome your email to us at [email protected].
Do you sell prints and how much are they?
We sell prints of all the images you see on this website. To buy a print, simply click on the "Buy" button beneath the image you want, and then click on "Select Product " to choose your size and finish. If you cannot see all the images in a gallery, click on the 4-square icon on the bottom left of screen to bring up the thumbnails.
We also have a partnership with Riptide Prints, who can ship anywhere in the world.
I saw a picture you put up on Facebook/Instagram/another site and I want to buy a print of it, but I can’t find it on your website.
Not all of our images make it onto our website. Some images are different viewpoints of the same subject, so we generally only choose one image from each location, unless the composition is markedly different. If you would like a print of an image that you saw on one of our social media sites, simply email us at [email protected] with the size and finish you would like, and we can provide you with a quote.
I want a different media and/or finish to what you have available.
We have partnered with Riptide Prints to sell a select few of our images. We will gradually expand this selection over time. Riptide Prints offer rolled metallic prints, stretched canvas prints, and framed prints with a choice of either white or black frame. And the best thing is, shipping is FREE WORLDWIDE.
I am an international customer, can I still buy a print?
Of course you can! We can roll unstretched canvas, fine art and metallic prints into a durable tube for shipping to you. Shipping costs are calculated at checkout.
Or, head to Riptide Prints, where you can choose from rolled metallic prints, stretched canvas prints, and framed prints with a choice of either white or black frame. Shipping is FREE WORLDWIDE.
How long before I receive my print?
Within Australia, please allow up to 4 weeks for delivery. For international customers, please allow 4-6 weeks.
For orders made through Riptide Prints, please allow 14-21 days for delivery.
I received my print but it doesn’t match the image on your website.
We have optimised our print preparation process to match the images as seen on our monitors. However, monitors vary widely in quality and even professional-grade monitors can be calibrated to different settings. Our prints should closely resemble the image as seen on your monitor when viewing our website, but we cannot guarantee that our prints will match the image on a monitor we have not worked with. If you are unhappy with your print, we offer a return policy (see below).
Please note Riptide Prints have their own return policy.
What is your return policy?
We will accept returns for a full refund (not including shipping costs) for 14 days from the date of delivery if you are dissatisfied with the print. You are responsible for the cost of shipping the print back to us, including the cost of insuring it for the full retail value, and the print must arrive in saleable condition for a refund to be issued.
Riptide Prints return policy is worded as follows on their website:
"Please note, if you change your mind, there are no returns or exchanges with artwork that has been made to order. We custom make each print with the specifications you provide.
Riptide Prints aim to make you feel confident when purchasing online and ensure you are satisfied with your prints.
In the unlikely event you are not 100% satisfied with your purchase, please contact us as soon as possible."